Company Summary

Position Summary

Shift

Work Location

Reporting

Duties and Responsibilities

• Act as a key member of the senior leadership team, influencing decision-making to ensure product quality and regulatory compliance.
• Lead, mentor, and guide the QA, QC, and RA Leads/managers, ensuring alignment and collaboration across all quality functions.
• Develop and maintain a unified electronic Quality Management System (QMS) as well as document control systems (covering food, natural health products, and pharmaceuticals), to ensure data integrity and traceability as well as audit readiness.
• Oversee and review quality programs, including product testing, batch record review, deviations, OOS/NCR/CAPA investigations, audits, complaints, recalls, and change control.
• Ensure compliance with regulatory agencies (Health Canada, FDA, Australia TGA, and other international regulations) and certification standards (BRCGS, NSF-GMP, Kosher, Halal, Organic, Gluten Free, Informed Choice, HACCP, Food Defence).
• Represent the company during audits, inspections, and client quality reviews; ensure timely closure of findings and corrective actions.
• Develop, implement, and oversee the supplier quality management program, including qualification, risk-based auditing, performance monitoring, and requalification of raw and packaging materials as well as service providers.
• Monitor regulatory changes and industry standards, assess impacts, and implement necessary updates across all quality departments.
• Provide strategic direction for quality-related risk assessments, trend analysis, and KPI reporting to senior management.
• Foster collaboration with Production, R&D, Supply Chain, and Maintenance to maintain consistent product quality and regulatory compliance.
• Develop and deliver site-wide Quality and GMP programs to promote awareness, ownership, and a proactive quality culture.
• Drive a culture of quality, continuous improvement, and operational excellence across the organization.
• Manage department budgets, resources, and staffing plans; ensure quality teams are trained, developed, and supported.

Qualifications

• Canadian university degree (or equivalent) in a science-related field (e.g., chemistry, biology, food science, pharmaceutical sciences).
• Minimum of 7–10 years of progressive experience in quality leadership, including management of QA, QC, and RA teams as well as QMS.
• Strong knowledge of GMP, regulatory frameworks (e.g. Health Canada, FDA), and certification requirements for food, natural health products, and pharmaceuticals.
• Sound knowledge of root cause analysis and CAPA management.
• Proven leadership skills with experience managing managers and cross-functional teams.
• Excellent communication, documentation, and problem-solving skills.
• Ability to balance compliance, operational needs, and continuous improvement initiatives.
• Experience applying Lean, Six Sigma, or other continuous improvement methodologies is considered an asset.
• Experience with supplier qualification and auditing programs is an asset.
•  Experience in a paperless work environment with strong system technology understanding.

• Proficient in the basics of mathematics (adding and subtracting).
• Proficiency in using the Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Excellent attention to detail.
• Excellent problem solving.
• Excellent time management.
• Excellent verbal and written communication.
• Strong external client service.
• Excellent internal client service.
• Excellent influencing both colleagues and leadership.
• Excellent in working with people and relationship building.
• Excellent in leading others.
• Excellent in training and mentoring others.

Health

• Must be in good health with no communicable diseases or dust allergies.
• Must follow appropriate gowning procedure before going into production area.
• Follow health & safety regulations.

Benefits

• Healthcare, dental, and vision
• Life Insurance 
• Dependent Life Insurance 
• AD&D

• RRSP Match
• Company-sponsored social events
• Free on-site parking 
• Paid lunchbreak